You would think that a national company like Omantel would strive to have the best customer service out there. Sadly, this is not so. It is now a month of many visits to the Muscat City Center branch and countless calls since I’m trying to get them to simply send a technician to my home to get ADSL set up. Their “service number” at 1300 is a joke. All they do is put you on hold or give you another number where you can talk to another incompetent person who will give you even more excuses. The worst is when they give you false expectations like saying “this week” knowing full well that it’s not going to happen. This morning, for example, I called 1300 and they told me to call 24242424. The person on this line then told me to call 24634304 and round and round we go! The word for the day, boys and girls, is “incompetence“!
My apologies for not getting back to many of the readers’ comments and emails I’ve received. Until Omantel gets their act together (I will not hold my breath!), this blog is basically on standby. Their customer service is an absolute disgrace to the Sultanate.